OneStone is a premium natural stone paving supplier. We deliver across the UK and pride ourselves on our excellent customer service. Our range of paving products are ethically sourced and meet the highest of standards. OneStone is renowned for its rare and luxurious collection of Natural Stones which can enhance the value of your property significantly and help to transform it into an aesthetically pleasing and unique living space.
From our humble beginnings in 2010 to supplying the UK with the best Patio Paving Products, we always strive to provide you with an excellent experience.
OneStone has been trusted by thousands of homeowners and tradesmen across the UK, something we are very proud of. We are a one-stop-shop for quality exterior and interior Natural Stone Paving and Flooring for any home and garden. Whether you're looking to spruce up your back garden or need a supplier for your complex building project, OneStone will go above and beyond to ensure every project is a success.
Our philosophy is simple, it's an honour to supply your project!
Breakages
In a perfect world this wouldn’t happen, but as we all know, life isn’t perfect! Our stone is ethically sourced in India, it is crated up and will next see the light of day when you unpack it. In between it is transported from the quarry to the docks, put into a container, thrown around on the high seas for 6 weeks then unloaded in the UK. It travels to us, you buy it and finally we arrange transport to you. In all of that the odd breakage may occur, unfortunately replacement is not an option as these would certainly get broken in transit. Please remember most broken flags can be used for cuts and we, along with every other manufacturer and supplier recommend you allow at least 10% for cuts and breakages (and maybe the odd one you might not like the look of!) Because of this a refund or replacement will only occur in exceptional circumstances. However (and we do check), if there is significant damage then please let us know and we will do all we can to resolve the problem (significant damage is more than 10%). If you are ordering close to exactly what you want then please let us know and we will try and offer ideas and suggestions. I hope you appreciate our honesty and can be a little reasonable in return. Almost all flags will suffer small scuff or rub marks in transit, these are normally very minor and will disappear in a short time when laid.
Damage on Delivery
If you have a problem with your delivery and damage occurs or you suspect the product may be damaged then please sign the note as “Damaged on Delivery”. If you do not we cannot make a successful claim against insurance and ultimately replace any goods for you. Please sign “unchecked”.
Extra Delivery Options (Crane or Forklift)
Please note: We cannot offer the crane or forklift service for less than 7 packs/pallets
Any dates specified for delivery of the Products are intended to be estimates and time for delivery shall not be made of the essence by notice. However, once the monies have been received, we aim to deliver all orders within 7 working days, on orders placed before 11am, with most orders being delivered much before that. This is providing products are in stock. Our delivery company will contact you to arrange a delivery time and date. Delivery can be made to another address other than your billing address. Contact us via eBay message.
Non-Delivery of Goods / Damaged Goods
We will not be liable for any non-delivery of goods or the delivery of damaged goods unless the ALL following is strictly complied by:
1) You give written notice to us of the problem within 24 hours of the date when the goods would in the ordinary course of events have been received.
2) Sign the delivery sheet as damaged goods, giving a detailed description.
3) Photos of each damaged item are also required as proof for the insurance company, these can be sent via email.
4) A telephone call should also be made to us to ensure we have received your notice.
Liability
If any of the goods delivered to you by OneStone are not what you ordered, are damaged or of incorrect quantity, you are required to notify us in writing within 10 days of delivery of these goods. Notification after this period will incur no liability whatsoever on behalf of OneStone.
Similarly, if you have not received the goods ordered by you within 14 days of the date of your order, we will have no liability whatsoever unless notified in writing within 10 days following this 14 day period.
Our only liability to you in the above situations will be to issue a part or full refund, or replacement of the goods in question.
One Stone will be in no way liable to you for any loss, damage or expenses, either indirect or consequential, resulting out of the above situations or from the use of products purchased by you on One Stone.
NATURAL STONE DISCLAIMER
PLEASE READ THIS DOCUMENT CAREFULLY. BY PURCHASING NATURAL STONE PRODUCTS, YOU SIGNIFY YOUR ACCEPTANCE OF THIS NATURAL STONE DISCLAIMER. IF YOU DO NOT AGREE WITH ANY PART OF THE FOLLOWING NATURAL STONE DISCLAIMER, YOU MUST NOT PURCHASE ANY NATURAL STONE PRODUCTS.
Natural stones are products of the nature. Therefore, variations in color, pattern, texture and veining must be accepted. These differences and variations in stone should be considered as the beauty of natural stone instead of flaws.
Purchaser acknowledges that natural stones vary in color, pattern, and texture. The actual stone delivered may differ from the sample or picture(s) shown. The purchaser acknowledges that additional stone ordered at a later date can be more expensive and cannot be guaranteed to match the original stone.
All samples are provided to give a general idea about the color variation and veining. Most of our samples come in small sizes such as 4×4 and 12×12 and OneStone does not guarantee or provide full size (16×16, 18×18 or 24×24 or any other size) samples unless special arrangements are made with us.
RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
OneStone is not responsible for any stains, fissures, cracks or breakage that may occur after the tiles are installed and accepted in good condition.
OneStone reserves the right to make changes to this Natural Stone Disclaimer and to all other terms and conditions set within this website at any time, without making prior notice.
All the product pictures and images on One Stone are provided to give a general idea about the color, veining and variation of the stone and/or product. Due to the following reasons, misconceptions may occur:
- Natural Stones may vary from one consignment to the next.
- Lighting changes in pictures may make a product appear different from the actual product seen in “real life’.
- Computer monitors often interpret colors in different ways.
We are doing our best to improve the quality of pictures in order to show our products as best as possible. Due to the limited capacity and decreasing speeds on the website, it is not possible to include large numbers of high resolution pictures. However, we encourage all customers to request pictures of our current lot for the product(s) of interest.
Please feel free to ask for the pictures of our current lot and also samples for the product(s) which you are interested in.
